Transport&Haulage
Technology that keeps your fleet connected, your office in control, and your operations moving — mile after mile.
Why Midas Cloud
We know transport and haulage
Transport is a business that never sits still. Your drivers are on the road, your planners are juggling schedules, your office is fielding calls from customers chasing deliveries — and everything needs to happen fast, clearly, and without confusion.
We've worked with transport and haulage operators of all sizes — from owner-drivers and independent freight companies through to multi-depot fleet operations. We understand the pressure of tight delivery windows, the complexity of managing drivers across multiple routes, and the reality that when communication breaks down, it costs you time, money, and reputation.
We connect your phone system, transport management software, broadband, and day-to-day tools into one managed ecosystem — built around the way your office, your planners, and your drivers actually operate.
7-day
Support coverage
Early starts, night runs, weekend collections
< 4 hr
Response time
From a team that knows your setup
99.9%
Uptime SLA
4G/5G backup keeps your fleet systems live
1
Partner, not a call centre
One team, one number, zero ticket queues
Day-to-day reality
What that looks like in practice
Every feature below is set up around the way your office, planners, and drivers actually work — not adapted from a generic template.
Caller ID linked to your system
Your office team sees the customer name and account details before picking up — every call answered with confidence.
Mobile app mirrors your desk phone
Planners and managers make and receive calls from the business number whether they're in the office, at a depot, or on the move.
Intelligent call routing
Customer calls reach the right department or planner first time — no bouncing between extensions, no frustrated callers.
Call recording as standard
Essential for confirming delivery instructions, resolving disputes, and protecting your business when a customer says "that's not what I was told".
Voicemail to email
Nothing gets missed when your team is flat out managing the board — every message delivered instantly.
Loud ring & tannoy integration
For busy depots and yards where a standard desk phone won't cut it — calls broadcast across the site.
Broadband with 4G/5G backup
Tracking systems, tachograph downloads, fleet management platforms, and your office stay connected at all times.
Seamless integrations
Mandata, Microlise, TruTac, Quartix, Microsoft 365, Outlook — all connected and talking to each other.
Quietly working behind the scenes
While your team focuses on keeping the fleet moving, MiDash-AI handles the rest. You won't see it working. You'll just notice fewer things fall between the cracks.
Calls transcribed & logged
Automatically filed against the right customer or job record. No scribbled notes lost on a desk.
Tasks captured from calls
Rebook the collection, update the POD, chase the pallet return — picked up and assigned to the right team member automatically.
Missed call alerts
Caller details pushed straight to the relevant planner or manager the moment a call is missed.
TMS updated in real time
Voice conversations turned into live job data — your records always current without manual entry.
Routine admin automated
Less time chasing paperwork, more time keeping operations on track — handled automatically in the background.
Depot
Allocated
In transit
Live call transcription · Hargreaves Distribution
POD
Pending
Voice capture
"…rebook the Wednesday collection and update the POD…"
TMS updated
Job #TH-2291 · Hargreaves · POD logged
Operational oversight
Visibility across your operation
Track call volumes across your office — who's handling the most customer calls, how quickly queries are being dealt with, and where the pressure points are during peak periods.
When you're managing multiple depots or contract customers, having clear call data and recordings gives you the oversight to ensure every account is being looked after to the standard you expect.
Per-depot and per-planner call volume reporting
Recordings stored against the right customer account
Identify bottlenecks before they become service failures
Operations Overview
Midas Cloud · Transport
Customer Query Resolution Rate
96.8%
resolved on first call this month
426
Total calls this month
3
Active depots
First-call resolution
96.8%
Support Hours
Midas Cloud · Transport
One call, one number. Team that already knows your operation.
Average response
Under 4 hrs
Always on
Built for the way you actually work
Transport doesn't run nine to five. Early morning starts, late deliveries, weekend collections, and the unexpected breakdown that needs sorting now — your technology has to be there when your team is.
That's why our support runs 8.00am – 8.00pm, 7 days a week, with a team that already understands your setup. One call, one number, one partner who knows your operation inside out.
One call, one number, one partner who knows your operation
Support team familiar with transport management workflows
Changes handled same-day — new depots, drivers, call flows
Works with your tools
Industry tools we integrate with
Already using one of these? We plug straight in — no ripping out, no starting over.
Don't see yours? We integrate with 100+ platforms — ask us.
Ready to keep your fleet connected?
One trusted partner for your fleet
Giving you the gold standard in managed technology — so you can focus on keeping things moving.
Support 8.00am – 8.00pm, 7 days a week · One number · One partner